Delta and CrowdStrike have locked legal horns, threatening to drag out the aftermath of the worst IT outage in history for months or possibly years.
Each refuses to be blamed for Delta’s substantial losses following a global IT outage caused by CrowdStrike suddenly pushing a flawed security update despite Delta and many other customers turning off auto-updates.
CrowdStrike has since given customers more control over updates and made other commitments to ensure an outage of that scale will never happen again, but Delta isn’t satisfied. The airline has accused CrowdStrike of willfully causing losses by knowingly deceiving customers by failing to disclose an unauthorized door into their operating systems that enabled the outage.