Various technical issues impacting Meta’s Ray-Ban Stories have contributed to poor user experience and a 13 percent return rate. | Photo by Amanda Lopez for The Verge
Meta is struggling to retain users for its Ray-Ban Stories smart glasses, with over 90 percent of consumers having seemingly abandoned the platform, according to a report by The Wall Street Journal. Internal company documents viewed by the publication revealed that around 27,000 of the 300,000 units reportedly sold between September 2021 and February 2023 are still being regularly used each month. Last April, Meta was reported to have sold just 120,000 pairs of the Ray-Ban Stories — less than half its 300,000 goal at that time.
The sunglasses, which allow users to take pictures, listen to music, and send / receive Facebook and WhatsApp messages, have seemingly been blighted with various technical problems that have contributed to a poor…